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FAQ

What countries do you ship to?

 

We offer worldwide shipping!

 

What currency can I shop in?

 

You can shop our website in all major currencies! To change the currency you are shopping in, simply select it from the drop down box at the bottom of the website.

 

What forms of payment do you accept?

 

We accept Visa, MasterCard, AMEX, Shop Pay, Apple Pay and Google Pay.

 

Do I have to pay any customs duties or import fees on my order?

 

All items are shipped from our warehouse in Auckland, New Zealand. Domestic customers will not have to pay any customs or import fees.

 

For all international orders, custom duties and import fees are determined by local authorities. Please visit our policies page for more information.

 

Can I use a discount code on sale items?

 

No, unfortunately additional discounts can not be applied to items that are already on sale.

 

I’ve entered my shipping address wrong - what do I do?

 

Please contact our customer care team on info@shekouvintage.com as soon as possible! If your order hasn’t been shipped then we will be able to amend this.

 

However, if it is too late then you will need to contact NZ Post and have them redirect your parcel to the correct address.

 

Can I cancel my order?

 

Unfortunately, we are unable to cancel an order once it has been placed. Please visit our policies page for more information.

 

What is the status of my order?

 

Once your item has been shipped please allow up to 48 hours for the shipping confirmation email.

 

You can track your parcel via the link and follow it’s delivery. If you need further updates or if there is an issue with your order please contact customer care on info@shekouvintage.com.

 

I have not received an order confirmation, what should I do?

 

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at info@shekouvintage.com with your inquiry.

 

Need Help?

 

Please email us at info@shekouvintage.com and we will do our best to get back to you as soon as possible! If you have already placed an order with us, please include your order number in your email.

Alternatively you can call us on: +64 4887 1260 internationally or 04 887 1260 if you are in New Zealand from 9AM-2PM NZST Monday-Thursday.

Please note: Our over the phone customer service is currently only available in English.

 

Store Hours

 

New Zealand

 

1/A 21 Hurstmere Road, Takapuna, Auckland

Monday- Friday: 10AM-5.30PM

Saturday: 9.30AM-5.30PM

Sunday: 9.30AM-5.30PM

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