Unfortunately we do not accept returns. Although, there are some occasions where we do:

  1. Major discrepancies not stated or shown in the product description / images (large holes or stains)
  2. If you received the wrong item

If this is the case, please fill in our returns form.

You can download our Returns Form HERE

If you feel like we missed something and you are unhappy, please contact us as soon as possible and we will assess the product and the information provided.



No cancellations, changes or refunds can be made once an order has been placed and the payment has been processed.


We do not offer exchanges on any products.

Sale items

We do not accept any returns on sale items or items purchased using any promotional codes. Please bear this in mind when ordering sale product.

Customs fees / duties

Upon placing your order with us, you agree to pay any fees that your government may charge. Shekou will not be liable for any fees and we will not be able to refund or reship any parcels that are returned to sender by customs.