NEW ZEALAND
|
SERVICE |
ESTIMATED SHIPPING TIME |
COST |
|
North Island Courier |
1-2 Business Days |
$4.95 NZD |
|
South Island Courier |
1-3 Business Days |
$4.95 NZD |
* Please allow an additional 1-2 business days for rural addresses.
AUSTRALIA
|
SERVICE |
ESTIMATED SHIPPING TIME |
COST |
|
International Air Parcel |
3-6 Business Days |
$15 NZD (Approx $11 AUD) |
|
International Courier |
2-3 Business Days |
$28 NZD (Approx $26 AUD) |
Europe / United Kingdom / United States / Canada
|
SERVICE |
ESTIMATED SHIPPING TIME |
COST |
|
International Air Parcel |
6-10 Business Days |
$25 NZD (Approx $18 USD / £12 GBP / 14€ EUR) |
|
International Courier |
2-6 Business Days |
$55 NZD (Approx $40 USD / £28 GBP / 33€ EUR) |
* Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom are fully tracked, other countries in the Europe region are partially tracked.
* Due to the additional weight and size, shipping for all orders orders that contain a Mystery Box worth $150 NZD or more is an additional $20 NZD (Approx $14 USD / £10 GBP / 11.50€ EUR) for shipping..
Asia
| SERVICE | ESTIMATED SHIPPING TIME | COST |
| International Air Parcel | 6-10 Business Days | $25 NZD (Approx $18 USD) |
| International Courier | 2-6 Business Days | $55 NZD (Approx $40 USD) |
*Cambodia, Mainland China, Hong Kong, Indonesia, Japan,
South Korea, Macau, Malaysia, Philippines, Singapore,
Thailand and Vietnam are fully tracked, other countries in the Asia region are partially tracked.
* Due to the additional weight and size, shipping for all orders orders that contain a Mystery Box worth $150 NZD or more is an additional $20 NZD (Approx $14 USD)
COOK ISLANDS / FIJI / NEW CALEDONIA / SAMOA / TONGA / VANUATU
|
SERVICE |
ESTIMATED SHIPPING TIME |
COST |
|
Untracked International Air Parcel |
6-10 Business Days |
$15 NZD |
|
International Courier |
2-6 Business Days |
$48 NZD |
* Due to the additional weight and size, shipping for all orders orders that contain a Mystery Box worth $150 NZD or more is an additional $10 NZD (Approx $7 USD) for shipping.
REST OF WORLD
|
SERVICE |
ESTIMATED SHIPPING TIME |
COST |
|
International Air Parcel |
6-10 Business Days |
$25 NZD (Approx $18 USD) |
* Brazil, Mauritius, Mexico, Russia and Turkey are fully tracked, any other country not included above is partially tracked.
* Due to the additional weight and size, shipping for all orders orders that contain a Mystery Box worth $150 NZD or more is an additional $20 NZD (Approx $14 USD) for shipping.
PROCESSING TIME
All orders will be packaged and shipped within 3-5 business days. We always aim to pack your order the next business day but sometimes it can take longer, especially during busy periods. Please note, our estimated shipping times do not include our processing time.
We cannot guarantee that you will receive your package within the expected time frame as estimated shipping times are used as a guide only. Shekou can also not be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact your courier service directly. Please note, during busy, sale and promotional times we can often have small delays.
Our distribution centre is located in Auckland, New Zealand. Like any international brand, international orders may be subject to customs/import fees upon arrival in your country. Upon placing your order with us you agree to pay any fees that your government may charge. Shekou will not be liable for any fees and we will not be able to refund/reship any parcels that are returned to sender by customs if the customer refuses to corporate with their local customs.
PLEASE NOTE
Our International Air Parcel option is an NZ Post service. NZ Post's standard compensation cover for loss or damage may be available where the disclosed value provided is under NZ$250. Shekou will not be held liable for loss or damage and this must be taken up with the postal company directly. For this reason we recommend purchasing our International Courier option.
What countries do you ship to?
We offer worldwide shipping!
What currency can I shop in?
You can shop our website in all major currencies! To change the currency you are shopping in, simply select it from the drop down box at the bottom of the website.
What forms of payment do you accept?
We accept Visa, MasterCard, AMEX, Shop Pay, Apple Pay and Google Pay.
Can I use a discount code on sale items?
No, unfortunately additional discounts can not be applied to items that are already on sale.
I’ve entered my shipping address wrong - what do I do?
Please contact our customer care team on info@shekouvintage.com as soon as possible! If your order hasn’t been shipped then we will be able to amend this.
However, if it is too late then you will need to contact NZ Post and have them redirect your parcel to the correct address.
Can I cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. Please visit our policies page for more information.
What is the status of my order?
Once your item has been shipped please allow up to 48 hours for the shipping confirmation email.
You can track your parcel via the link and follow it’s delivery. If you need further updates or if there is an issue with your order please contact customer care on info@shekouvintage.com.
I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at info@shekouvintage.com with your inquiry.
Need Help?
Please email us at info@shekouvintage.com and we will do our best to get back to you as soon as possible! If you have already placed an order with us, please include your order number in your email.
Store Hours
New Zealand
196 Featherston Street, Wellington
Monday- Saturday: 9AM-5PM
Sunday: 10AM-5PM
